Our Brand Philosophy Perfectionist Perspective Continuous Improvement Total Quality Management
Mission & Vision
OUR MISSION
To ensure the standardization of the business and service processes we pledge, and to contribute to the continuous improvement and development of these processes as all corporate employees.
As Kilit Group, to maximize the quality of service in all areas we offer in the facilities, by taking advantage of the power of our other logistics and operative companies at the maximum level.
To spread new and creative idea productivity among all employees of the corporation.
To employ and train the best team members and to maintain education in the system.
To create a working environment in which the qualified employment force of the sector would very much desire to work.
To increase business efficiency with a customer and employee oriented management approach.
OUR VISION
To create a luxury hotel management which is;
Receiving intense interest and demand from its customers and suppliers, providing high satisfaction,
Of high image and recognition,
Innovative, directing and leading the sector,
Investing in sports, healthy and natural nutrition and a healthy life culture,
Undertaking projects that make a high degree of difference in the sector in the concept of children and families,
Showing special care to Turkey's gastronomy and natural beauty, and mainly giving place to these elements in its concept,
Establishing strategic long-term collaborations with service brands that are world brands in their field,
Establishing the entertainment and leisure dilemma very well in in-house service areas and providing world-class high-quality services in these two concepts,
And possessing the qualifications to represent Turkey proudly.
Our Quality Policies
ISO 9001; Quality System
Quality is a passion for us. We continuously improve our business and the services we offer. We define our quality standards simple and understandable and ensure their full adoption by all our employees and other stakeholders. As management, we are primarily responsible for the implementation and development of all quality processes and for complying with the legal requirements.
ISO 22000; Food Safety System
We offer the best quality and freshest food products to our guests. We manage our food production, presentation and hygiene processes with precision and professionalism. We work 100% in compliance with the laws and food safety regulations of the Republic of Turkey. We carry out our works with great attention and continuity on food safety.
ISO 18001; Occupational Health and Safety System
Occupational health and safety is always the first priority in our hotels. We work 100% in compliance with the laws and occupational health and safety regulations of the Republic of Turkey. With our competent staff, we ensure that all activities required by the occupational health and safety system are fulfilled and improved in our hotels.
ISO 14001; Environmental Safety System
We protect our environment with high precision. We carefully carry out the existing standards and the laws and related regulations of the Republic of Turkey in our hotels. We completely carry out all the environmental audit, control and management activities within the Environmental Management System with the principle of sustainability and we continuously improve ourselves to prevent environmental pollution.
ISO 10002; Complaint Management System
We approach all complaints of our guests or employees with great care. We do not cover up the complaints. On the contrary, we openly share and evaluate them within the principles of transparency and honesty. We make great efforts to find solutions. We develop permanent solutions to avoid repetition of the problem and we work 100% in compliance with the laws and related regulations of the Republic of Turkey. We make maximum use of technological opportunities for the management and administration of all 10002 processes. We integrate the complaint management data with our management execution activities, and in this way we aim to continuously achieve the best as a team.
Our Values
OUR VALUES
We are aware of Turkey’s local wealth and we endeavor to highlight this local potential in our every hotel, concept and service.
Our employees, partner companies, customers, investors, service and product suppliers are our most important values and our most important resource capitals.
We carefully protect and care for nature, our environment and natural creatures in all our activities.
With the awareness that we represent our country, we take the right approach to the guests coming to our country.
We are fully committed to the rules of morality and respect. We make no compromises in this regard.
We work with good intentions, we train and develop our team members who need improvement.
We honor our successful employees, and develop unsuccessful ones. We do not tolerate attitudes other than good intentions.
Merit is essential in our management approach. We contribute to the future of our employees who are deserving, have high business knowledge, maintain their desire for development, make an effort and are passionately committed to their jobs, and create career opportunities for them.
We adopt team play, not individuality. We care about the overall success of the facility and the success of the company, not the success of the department. We care about cooperation between departments.
We strive for our work to result in perfection.
We work in full compliance with the principles of transparency and honesty in all matters.
We care about being modest regardless of one’s position or success.
We do not discriminate by one’s religion, language, race, gender, nationality, ethnicity or political preference. We show high respect and understanding to the values and beliefs of different nations and cultures.
We always think positively about everything. We display a positive approach. We create solutions. We respect.
We respond to all kinds of gossip and negative attitudes with immediate management and team reaction. We never give opportunity or tolerance to such situations. We never share our company and business private information with customers or outside persons.
In principle, we do not accept the discrimination between old and new employees. We care equally for every old and new member of the company, embrace them and make them feel like they are part of the family as soon as possible.
With the awareness that we always represent our company and our brand in business and private life, we display an attitude fully committed to our values in our behavior. We are proud of the brand and company we work for.
We show equal high respect and sensitivity to ethical values in our workplace, our managers, employees, suppliers, partner companies, private and public institution officials, regardless of the position of office.
We always maintain quality and our standards. We prevent all kinds of waste and damage. We always protect company and brand interests in every environment.
Our Social Approach
We are advocates and supporters of local companies and products.
We ensure that waste sorting and environmental awareness are improved by all employees of the institution and other stakeholders around us.
We contribute to the values of our country through continuous awareness and improvement works on water and energy consumption.
We act sensitively in regards to supporting our employees with special needs financially and morally with special human resources practices.
We continuously improve our communication and work with vocational high schools, universities and equivalent schools in order to gain new generation tourism professionals.
As a team and an institution, we are sensitive towards natural creatures and nature. We develop social projects on this subject.
We meticulously do what is necessary to protect the sea and nature for future generations and to prevent pollution.
We are against surplus production-consumption and wastage. We constantly improve ourselves and our system in regards to this matter.
We develop projects on animal shelters. We use some of the revenues generated in our new cat-dog hotels, where we will serve with the pet hotel concept, for the needs of street animals and animal shelters. We create projects on this subject.
As Kilit Group, we contribute to the restructuring of the Antalyaspor basketball team and to train young athletes.
Within Kilit Group, we are working on our in-the-near-future tourism faculty project with enthusiasm and meticulousness. Our greatest desire is to contribute to the tourism employment potential and the national economy by developing our young people in need in this regard.
We create projects on global warming and carbon emissions and improve ourselves in this regard.
Career
HUMAN RESOURCES POLICY
To meet the work force needs of our company, in accordance with its strategic plan and objectives and with our guest focused approach, by employing the right person in the right job
To always keep the motivation and loyalty to Amara World Hotels of our staff at the forefront
To establish a safe, healthy and serene working environment in respect of work place health and safety, and to ensure continuity
To provide training and self-development opportunities for our staff
To carry out career planning for our staff, using the performance management system, and to maximize their efficiency
To show appreciation to members of staff who have shown a high level of performance, and to reward them within our means
To establish equal opportunities amongst our staff members
To follow transparent and clear management policies in respect of our staff
To ensure that staff members participate in the total quality system
To regularly review, update and develop our human resources policies
For joining our team please send us by e-mail your CV to [email protected]
Within the framework of the tourism sector, the environmental management philosophy of Amara World Hotels is comprised of minimising the effects of our activities on the environment by complying with all of the environmental and administrative regulations both within and outside of the facility, to prevent air water and noise pollution and the negative effects of these on human health through the correct use of resources and the best possible separation of waste, to ensure that the permanence of health, the environment and natural life are maintained through the training we provide our staff, and to leave a cleaner environment for the future generations.
Certificates
The Blue Flag works towards sustainable development of beaches and marinas through strict criteria dealing with water quality, environmental education and information, environmental management, and safety and other services. The Blue Flag is owned and run by the non-government, non-profit organization the Foundation for Environmental Education (FEE). In Turkey the program Blue flag is coordinated by Turkish fund of ecological education Ė T‹R«EV. 49 countries are participating in the Blue Flag Program, 30 of them are in Europe.
Green Star is a non-profit organization that encourages businesses to practice waste reduction, energy conservation and pollution prevention through education, technical assistance, and an award-winning Ďgreen businessí certification program. Green Star certificate is given by Ministry of culture and tourism. It contains a set of 122 sustainability criteria comprising all areas of the hotels. Organization must meet at least 8 base standards to achieve the Green Star Award. This certificate is given only to those participators who gain enough scores.
TUI UMWELT CHAMPION
TUI environmental award is a special glory for TUI hotel partners who play an active role by protecting the environment and assuming social responsibility. The Competition was organized among many distinguished hotels who play an active role in the field of environmental protection and assuming social responsibility, in competition of Environmental Champion 2011, Amara Wing Resort Comfort is awarded special through it’s excellent performance and activities in the area of sustainable hotel management.
