Our Brand Philosophy
Perfectionist Perspective
Continuous Improvement
Total Quality Management

Our Mission;

Is to serve our guests in the best way with a team of the best employees and to guide the sector with creative services we offer.

Our Vision;

Is to become Turkey’s 5-star resort hotels with the best service, by receiving the approval of guests from all nationalities.

Our Total Quality Policies;  

ISO 9001 Quality System

Quality is a passion for us. We continuously improve our business and the services we offer. We define our quality standards simple and understandable and ensure their full adoption by all our employees and other stakeholders. As management, we are primarily responsible for the implementation and development of all quality processes and for complying with the legal requirements.  

ISO 22000 Food Safety System

We offer the best quality and freshest food products to our guests. We manage our food production, presentation and hygiene processes with precision and professionalism. We work 100% in accordance with Republic of Turkey laws and food safety regulations . We carry out our works with great attention and continuity on food safety.  

ISO 18001 Occupational Health and Safety System

Occupational health and safety is always the first priority in our hotels. We work 100% in accordance with Republic of Turkey laws and occupational health and safety regulations. With our competent staff, we ensure that all activities required by the occupational health and safety system are fulfilled in our hotels.  

ISO 14001 Environmental Safety System

We protect our environment with high precision. We apply the standards, Republic of Turkey laws and regulations related to this issue carefully in our hotels. We carry out all the environmental audit, control and management activities within the Environmental Management System completely with the principle of sustainability and we continuously improve ourselves to prevent environmental pollution.  

ISO 10002 Complaint Management System

We treat all complaints of our guests, employees and interested parties with great care. We don't cover the complaints. On the contrary, we clearly share and evaluate complaints within the principles of transparency and honesty. We put a lot of effort to find solutions. We develop durable solutions to avoid repetition of the problem and we work 100% in accordance with Republic of Turkey laws and regulations related to the matter. We make maximum use of technological opportunities in the management and administration of all 10002 processes. We integrate the complaint management data with our management performance activities, and this way we aim to achieve the best as a team continuously.

Our Values;

1. We are aware of Turkey's riches, and we evaluate this potential at every opportunity, strive to bring it forward.
2. Our Employees & Business Companies & Guests & Investors are our most important resource capitals.
3. In all our activities, we carefully protect and care for nature, environment and living creatures.
4. We are aware of the fact that we represent our country, for that reason we display the right approaches to our guests.
5. We are fully committed to the rules of morality and respect.
6. We work with good intentions and train our team members who need to develop.
7. We honor our successful employees, and develop unsuccessful ones. We do not tolerate attitudes other than good intentions.
8. Merit is essential in our management approach.
9. We adopt team play, not individuality. We care about the overall success of the facility, not the success of one certain department.
10. We strive to do our job perfectly.
11. We work in full compliance with the principles of transparency and honesty.
12. We care about being modest regardless of one’s position or success.
13. We do not discriminate by one’s religion, language, race, gender, nationality, ethnicity or political preference. We show high respect and understanding to the values and beliefs of different nations and cultures.
14. We always think positively about everything. We display a positive approach. We create solutions. We respect.

Our Approach Towards Social Responsibility

We are advocates and supporters of local companies and products.
We ensure that waste separation and environmental awareness is developed by all employees of the institution and stakeholders.
We contribute to the values of the country by conducting continuous awareness and development works related to water and energy consumption.
We are sensitive about the material and moral support of our employees with special needs.
We aim to continuously improve our communication and work with vocational high schools and equivalent schools in order to gain new generation tourism professionals.
As a team and an institution, we are sensitive towards all living creatures.
We meticulously do what is necessary to protect the sea and nature for future generations and to prevent pollution.
We are against surplus production-consumption and wastage. We constantly improve ourselves and our system in regards to this matter.

HUMAN RESOURCES POLICY

To meet the work force needs of our company, in accordance with its strategic plan and objectives and with our guest focused approach, by employing the right person in the right job

To always keep the motivation and loyalty to Amara World Hotels of our staff at the forefront

To establish a safe, healthy and serene working environment in respect of work place health and safety, and to ensure continuity

To provide training and self-development opportunities for our staff

To carry out career planning for our staff, using the performance management system, and to maximize their efficiency

To show appreciation to members of staff who have shown a high level of performance, and to reward them within our means

To establish equal opportunities amongst our staff members

To follow transparent and clear management policies in respect of our staff

To ensure that staff members participate in the total quality system

To regularly review, update and develop our human resources policies

For joining our team please send us by e-mail your CV to [email protected]

[email protected]

ENVIRONMENTAL MANAGEMENT SYSTEM POLICY

Within the framework of the tourism sector, the environmental management philosophy of Amara World Hotels is comprised of minimising the effects of our activities on the environment by complying with all of the environmental and administrative regulations both within and outside of the facility, to prevent air water and noise pollution and the negative effects of these on human health through the correct use of resources and the best possible separation of waste, to ensure that the permanence of health, the environment and natural life are maintained through the training we provide our staff, and to leave a cleaner environment for the future generations.

Certificates

The Blue Flag works towards sustainable development of beaches and marinas through strict criteria dealing with water quality, environmental education and information, environmental management, and safety and other services. The Blue Flag is owned and run by the non-government, non-profit organization the Foundation for Environmental Education (FEE). In Turkey the program Blue flag is coordinated by Turkish fund of ecological education Ė T‹R«EV. 49 countries are participating in the Blue Flag Program, 30 of them are in Europe.

Green Star is a non-profit organization that encourages businesses to practice waste reduction, energy conservation and pollution prevention through education, technical assistance, and an award-winning Ďgreen businessí certification program. Green Star certificate is given by Ministry of culture and tourism. It contains a set of 122 sustainability criteria comprising all areas of the hotels. Organization must meet at least 8 base standards to achieve the Green Star Award. This certificate is given only to those participators who gain enough scores.

TUI UMWELT CHAMPION

TUI environmental award is a special glory for TUI hotel partners who play an active role by protecting the environment and assuming social responsibility. The Competition was organized among many distinguished hotels who play an active role in the field of environmental protection and assuming social responsibility, in competition of Environmental Champion 2011, Amara Wing Resort Comfort is awarded special through it’s excellent performance and activities in the area of sustainable hotel management.